Frequently Asked Questions
1. How quickly do you ship?
We process and ship all orders within 1-2 business days from our location in Canada. Once your order is shipped, we’ll send you a tracking number so you can follow the journey of your pet’s new goodies! You’ll be able to keep an eye on when they’ll be arriving at your doorstep, so you and your furry friend can enjoy them as soon as possible.
2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $85CAD. For orders under $85CAD, we offer affordable shipping rates, so you don't have to worry about surprise fees! We believe in making your shopping experience easy and hassle-free, so we’re happy to offer this benefit to help you and your pet enjoy even more goodies.
3. Are the pet blankets machine washable?
Absolutely! Our pet blankets are designed to be both durable and easy to care for. Simply toss them in the washing machine on a gentle cycle, and they’ll come out looking as fresh and cozy as the day you got them. They’re made to handle everyday use, so you can keep them clean without any fuss or worry.
4. How do I know what size blanket to buy for my pet?
Our blankets are one size, measuring approximately 55” x 57” (140cm x 145cm), which is just the right size for you and your pet to snuggle up together. Whether your pet is small or large, this size is perfect for both comfort and warmth. Plus, it's spacious enough to accommodate you, too—ideal for cozy moments together!
5. Can I return my item?
Yes, you can absolutely return your item! If you’re not completely satisfied with your purchase, please check our Return Policy here – Refund Policy for all the details. Alternatively, feel free to reach out to us directly, and we’ll be happy to guide you through the return process to ensure everything goes smoothly.
6. Are your grooming accessories safe for pets?
Yes, safety is our top priority when it comes to grooming products. All of our grooming accessories are specifically designed for pets, ensuring they’re gentle yet effective for your furry friend. We only carry high-quality products that are tested for safety, so you can pamper your pet with peace of mind.
7. How can I track my order?
Once your order has been shipped, we’ll send you an email with a tracking number so you can easily track your package. You’ll be able to follow its journey to your doorstep and receive updates on any major changes, such as delays. Be sure to check both your Inbox and Junk folders in case the email gets redirected.
8. Do you ship internationally?
At this time, we only ship within Canada and the U.S., but we’re excited to be working on expanding to more regions in the near future. Stay tuned for updates—we’ll be sure to let you know when international shipping becomes available, so you can get your pet’s favorite products no matter where you are!
9. Can I cancel or modify my order after placing it?
Yes, you can modify your order within 12 hours of placing it. If you need to change something, please reach out to us as soon as possible by email at theteam@petspawsandideas.com. Our team will do our best to accommodate your request and ensure everything is just as you want it.
10. What materials are your pet blankets made from?
Our pet blankets are crafted from soft, hypoallergenic materials like fleece, cotton, and plush fabric to keep your pet cozy and comfortable. These materials are chosen not only for their softness but also for their durability, so they’ll hold up well to daily use. Whether your pet is curling up for a nap or snuggling with you on the couch, our blankets will keep them warm and happy.
11. How do I care for grooming tools?
To keep your grooming tools in top condition, we recommend cleaning them after each use. Simply wash them with warm water and mild soap, then wipe them dry with a soft cloth. For detailed care instructions, always check the product packaging for the best practices for that specific tool. This will help extend the life of your grooming accessories and keep them performing at their best.
12. What should I do if I have an issue with my order?
If something isn't quite right with your order, whether it's an incorrect item or a damaged product, please get in touch with our customer service team at theteam@petspawsandideas.com. We're here to help and ensure you're satisfied with your purchase. We’ll assist you with a return or exchange and do everything we can to make things right.
13. Do you offer bundles or discounts?
Yes, we offer special bundles and discounts on select products, as well as seasonal sales to make it easier for you to spoil your pet without breaking the bank. Be sure to sign up for our newsletter or follow us on social media to be the first to know about exclusive offers and promotions. We love rewarding our customers with great deals!
14. How can I contact you for more questions?
If you have any other questions or need further assistance, you can reach out to us via email or through our contact form on the website. We’re always happy to help and make sure your shopping experience is as smooth and enjoyable as possible. Don’t hesitate to get in touch—your satisfaction is our top priority!